Privacy Policy
1. Introduction
At My Debt Solution, we value your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable UK data protection laws.
This Privacy Policy explains how we collect, use, store, protect and delete your personal information when you use our website.
2. Who We Are
My Debt Solution is operated by Aarav Tech Services LLP, registered with the Information Commissioner's Office (ICO) under registration reference ZC272646.
Business Details:
- Trading Name: My Debt Solution
- Legal Entity: Aarav Tech Services LLP
- ICO Registration Reference: ZC272646
- Website: https://mydebtsolution.uk/
- Contact Email: support@mydebtsolution.uk
My Debt Solution operates solely as a debt solutions introducer. We are not an FCA-authorised debt advice provider and do not provide regulated financial or debt advice.
Our purpose is to connect individuals seeking debt assistance with appropriately authorised or licensed debt advice providers.
Aarav Tech Services LLP is the data controller responsible for personal information collected through My Debt Solution for its introduction services.
3. Information We Collect
When you submit an enquiry through our website, we may collect:
- Personal information, including your name, email address, telephone number and postcode.
- Financial information, including approximate debt amount, employment status, income and other relevant debt-related details.
- Technical information, including IP address, browser details and website usage data.
We collect information necessary to process your enquiry and provide our introduction service.
4. How We Use Your Information
We use your personal information to:
- Process and manage your debt assistance enquiry.
- Connect you with an appropriately authorised or licensed debt advice provider.
- Enable the provider to contact you regarding your enquiry.
- Respond to your questions and requests.
- Maintain website security and comply with legal obligations.
We process personal information under applicable UK GDPR lawful bases, including legitimate interests, consent where required, and legal obligations.
Information submitted for an introduction may be shared with the relevant debt advice provider, which will generally be independently responsible for its subsequent processing.
5. Data Retention and Automatic Deletion
At My Debt Solution, we respect your privacy and retain your lead information only for a limited period.
All personal and lead information held in our lead management systems is automatically deleted after 90 days from the date of enquiry submission.
If you wish to have your information deleted before the 90-day period, you can request early deletion by emailing:
support@mydebtsolution.uk
Subject: Personal Data Deletion Request
We will review and process your request in accordance with applicable UK data protection laws, subject to any legal retention requirements.
6. Your Data Protection Rights
Under the UK GDPR, you have certain rights regarding your personal information, including the right to:
- Request access to your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Object to or restrict certain processing activities.
- Withdraw consent where applicable.
- Request data portability where legally applicable.
To exercise any of these rights, contact support@mydebtsolution.uk.
We will respond to requests within the timeframes required by applicable law, normally within one calendar month.
7. Cookies and Website Security
Our website may use cookies and similar technologies to maintain functionality, improve user experience and analyse website performance.
Where required by law, we obtain consent before using non-essential cookies or tracking technologies.
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
8. Marketing Communications
We respect your communication preferences and do not treat submission of an enquiry as automatic consent to unrelated marketing.
You may be contacted regarding the debt assistance enquiry you have submitted, in accordance with applicable UK privacy and communications laws.
You can opt out of marketing communications at any time by contacting support@mydebtsolution.uk.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, data protection practices or legal requirements.
Any updates will be published on this page with a revised date.
10. Complaints and Contact Information
If you have questions, concerns or requests regarding your personal information, please contact:
My Debt Solution
Operated by: Aarav Tech Services LLP
ICO Registration Reference: ZC272646
Website: https://mydebtsolution.uk/
Email: support@mydebtsolution.uk
We are committed to handling your personal information responsibly and transparently.